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Archive: 2016 (Community OR Network)

Tuesday, 29 Mar 2016
Huw Evans

I came across this book review - Positive Deviance seems to be a Community OR approach on the World Bank website -


" ... each community has to make the journey of discovery – no shortcuts ..."

Wednesday, 17 Feb 2016
Huw Evans

I have recently become involved, in a voluntary capacity, with a steering group seeking to develop the impact the Made Open ( platform has on enabling people to engage with other citizens in developing solutions to local problems and/or connecting people to ideas and initiatives.

The Made Open platform has been adopted by Monmouthshire County Council ( to this end but has yet to attract a wide audience and activity is lower than the Council would like.  The platform is in use in Tasmania where it seems to have attracted more interest and activity (

An initial observation has been that the platform has been acquired with little focus across the Council on how it supports activity towards the delivery of the strategic aims.  It may have been seen as providing as support for citizens to act on their own behalf in the light of the reducing capability and capacity of the Council as budget cuts are made and to develop engagement and volunteering.

The idea of developing dialogue and engagement between citizens and empowering them to develop solutions to local issues is of interest to Community OR practitioners and theorists.  I’d welcome any thoughts, ideas and experiences of the use of these types of ICT platform to support citizen led community development.


Huw Evans

Friday, 29 Jan 2016
Huw Evans

Tiago Peixoto, World Bank & Jonathan Fox, American University have produced this paper - available via the following link:


This paper reviews evidence on the use of 23 information and communication technology (ICT) platforms to project citizen voice to improve public service delivery. This meta-analysis focuses on empirical studies of initiatives in the global South, highlighting both citizen uptake (‘yelp’) and the degree to which public service providers respond to expressions of citizen voice (‘teeth’). The conceptual framework further distin- guishes between two trajectories for ICT-enabled citizen voice: Upwards accountability occurs when users provide feedback directly to decision-makers in real time, allowing policy-makers and program managers to identify and address service delivery problems – but at their discretion. Downwards accountability, in contrast, occurs either through real time user feedback or less immediate forms of collective civic action that publicly call on service providers to become more accountable and depends less exclusively on decision-makers’ discretion about whether or not to act on the information provided. This distinction between the ways in which ICT platforms mediate the relationship between citizens and service providers allows for a precise analytical focus on how different dimensions of such platforms contribute to public sector responsiveness. These cases suggest that while ICT platforms have been relevant in increasing policymakers’ and senior managers’ capacity to respond, most of them have yet to influence their willingness to do so.