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Future Meetings

Leveraging OR Techniques for a Smarter Field Operations

Venue: Sheffield Hallam University (Room CharlesSt-12.4.12)
Speaker: Leveraging OR Techniques for a Smarter Field Operations
Date: Tuesday, 27 June 2017 at 16:30

BT is continually investing in making the Digital Britain vision a reality by creating a faster, more flexible network and associated Internet services. To support this investment and large scale network infrastructure programmes, such as Broadband UK, BT requires an efficient, responsive mobile field service operation. BT’s 23K field engineers serve geographically dispersed and diverse customers including ISPs and end users. The deployment of our engineers has significant impact on delivering customer experience, travel and CO2 emissions. The question is how can we send the right engineer with the right skill to the right location to deliver the right service? Addressing this challenge will lead to (i) reduction in CO2 emissions, (ii) improve engineer utilisation, and (iii) customer experience through improvement in engineer productivity. The presentation will highlight how BT has leveraged OR techniques to address the challenges.

BT won the President’s Medal which was awarded at the recent Blackett lecture. The President’s Medal is awarded for the best practical application of O.R. submitted to the competition.

Refreshments will be available from 4:30pm. As places are limited, please contact Sarah Fores to book a place.