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Masterclass on the Pursuit of Organisational Excellence and a Critique of the EFQM Excellence Model

  Ref. 520  
  Prof Tony Bendell
  16 October 2018, Birmingham
  £410 + VAT Members
  £460 + VAT Non-members


   Foundation NA

This course will assist you in understanding the current EFQM Excellence Model, its advantages and limitations in the pursuit of organisational excellence; how it can be used to assess and improve organisations, and as a management approach or strategy.

You will learn the meaning of Organisational Excellence, and how to assess it; the current form of the EFQM Excellence Model, benefits, limitations and how to use it successfully; developing a unified management approach to achieving excellence through the EFQM Excellence Model; assessing your organisation with the EFQM Excellence Model; implementing improvement based on the EFQM Excellence Model output.

You’ll learn:

  • To familiarise yourself with the EFQM Excellence Model and its current deficiencies, and how it can be used as a basis to assess and manage progress towards excellence in organisations and Departments.
  • To understand the challenges and issues in progressing towards organisational excellence
  • To understand how the current limitations and omissions in the model can be worked around successfully.
  • To appreciate the assessment approaches available against the EFQM Excellence Model, and how to apply them.
  • To review the potential for organisational excellence within their own Department or organisation and to understand where, and how, to start on the journey towards excellence.

If you are interested in further information, have any requirements (e.g. an alternative course date), or have difficulty booking a course online then please contact Jennie Phelps. It is recommended that courses are booked online. If this is not possible, then please print off, fill and fax or post the Training Course Booking Form.

Jennie Phelps   Address:  The OR Society, Seymour House, 12 Edward Street, Birmingham, B1 2RX, UK
  Tel: +44 (0)121 233 9300
  Fax: +44 (0)121 233 0321