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Developing Strategy and Performance with the Public Sector Scorecard

  Ref. 597  
  Max Moullin FORS, Public Sector Scorecard Research Centre
  9 October 2019, Birmingham
  £470 + VAT Members
  £520 + VAT Non-members


   Foundation NA

Learn how to use the Public Sector Scorecard, which was described in an issue of The OR Society publication Impact as 'moving performance management from a top-down, blinkered, blame-game approach to a system founded on inclusiveness, cooperation and understanding.’

Gain a greater understanding of the topics of quality, excellence and performance measurement and an appreciation of the need for performance measurement to be based on stakeholder needs, the organisation’s strategy and process; appreciate the debate on targets in the public sector and the eight essentials of measurement.

  • Find out about the latest developments in performance measurement.
  • Ensure that performance measures are aligned with service user and stakeholder needs, with the organisation’s strategy, and the processes used to achieve it.
  • Keep up-to-date with developments in quality management and be able to advise on developing quality user-focussed public services.
  • Learn how to use the balanced scorecard, strategy mapping and the Public Sector Scorecard.

If you are interested in further information, have any requirements (e.g. an alternative course date), or have difficulty booking a course online then please contact Jennie Phelps. It is recommended that courses are booked online. If this is not possible, then please print off, fill and fax or post the Training Course Booking Form.

Jennie Phelps   Address:  The OR Society, Seymour House, 12 Edward Street, Birmingham, B1 2RX, UK
  Tel: +44 (0)121 233 9300
  Fax: +44 (0)121 233 0321