Practitioner insights: Realising sustainable benefits from planned change using collaboration, codification and technology

Abstract

Analysis, design and delivery of change is mostly delivered by fragmented teams with no clear view of what decisions will add the most value to customers. Organisations are missing out on significant opportunities to cut through confusion, identify co-developed insights and deliver greater results. Trevor will describe an approach that brings people and teams together, captures and uncovers implicit needs and key outcomes with design and project information into a single model. This is then used to align teams and perform analysis that shows the impact of different decisions on cost and business benefits expected through the life of the project/ investment. Once decisions are made then delivery and on-going change can be managed to maintain a cross-team focus on the delivery of value. Trevor draws on his KM and change background to describe how this works in practice by drawing on case studies and personal experience of helping organisations deliver greater results.