Understanding the Problems - Applying Soft Systems Methodology (SSM) for Better Regulation

Abstract

The paper draws on recent work by the Operational Research Unit (ORU) within the Economic Strategy and Better Regulation Group at the Department of Business Innovation and Skills (BIS), using Peter Checkland’s Soft System Methodology. This presentation describes the application of Peter Checkland’s SSM to OR support to the Better Regulation Executive in early 2011. The benefit was a better understanding of the processes and gaps in the creation of regulation and its place as a policy lever. The presentation covers the technical use of SSM, the techniques adopted and how social aspects of the work allowed OR to have an impact.