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Gaining insight from call centre records

Porchlight is a Kent-based charity for people who have nowhere to go and no-one to turn to. Some are living on the streets, others need support to prevent or resolve any issues that could put them at risk of homelessness.

23 | 02 | 2023

Porchlight run a call centre through which they co-ordinate their services. The problem we addressed was how to draw information and insight from the call centre records.

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Measuring Impact

International Mixed Ability Sports (IMAS)
International Mixed Ability Sports has a vision to radically change the way we think of, join in and enjoy sports, leading to a fairer and more equal society.

24 | 07 | 2019

Evaluating the Mixed Ability model, creating a strategy and collecting monitoring data as evidence of value.

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Understanding the Effectiveness of Training & Development

Pursuing Independent Paths
A charity supporting adults with learning disabilities to achieve their potential.

10 | 08 | 2017

How to aggregate and analyse the data to understand trends and overall effectiveness.

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Improving Performance by Redesigning Shifts

A charity that helps solve crime through members of the public providing information anonymously.

07 | 06 | 2017

How to take on new business and improve performance without a big increase in staffing costs.

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Understanding the Benefits of a Social Care Programme

The WAVE Trust
A charity that improves the welfare of children through preventing child maltreatment.

13 | 12 | 2013

How to understand the cost and benefits to support their business case for funding.

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Using Transactional Data to Know Your Audience

A charity that provides support to the people affected by blood cancer

01 | 01 | 0001

How to understand transactional data on different groups of supporters and what makes these groups different.

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