Brandon Trust had been working on the development of their new strategic plan, with a particular emphasis on inclusion. Brandon Trust sought to gather some foundational evidence regarding the current stance of their staff on aspects of equality, diversity, and inclusion (EDI).

Contact wanted a better view of the demographics of the people they reach as a charity and to highlight gaps in services to inform future activities and analysis.

Porchlight run a call centre through which they co-ordinate their services. The problem we addressed was how to draw information and insight from the call centre records.

Evaluating the Mixed Ability model, creating a strategy and collecting monitoring data as evidence of value.

How to aggregate and analyse the data to understand trends and overall effectiveness.

How to take on new business and improve performance without a big increase in staffing costs.