Supporting a Homeless Charity’s Annual Client Survey

The analyst attended meetings with staff and volunteers to understand key requirements for the survey and to ensure that all involved were working towards a common goal. Roles and timescales were determined in order to deliver a survey to the Centre’s deadline.

The survey was designed and refined, before being launched online and through a ‘survey day’, where clients were interviewed in person and by phone. The analyst led in extracting initial key findings from the data and delegating sub-tasks to a team. Closely liaising with the client, the findings of the evaluation survey were written into a report which was completed to a tight deadline.

‘We valued the opportunity to work collaboratively and, without doubt, benefited from the analyst’s expertise and commitment to the project’

A Westminster-based charity supporting homeless people sleeping rough and families in need.

The Cardinal Hume Centre needed to know its impact on its clients and ensure that their voices were heard.

• A well designed survey with a representative sample of online, phone and face to face client input
• Well presented results which provided maximum impact and insight
• A well written, professional report completed to a tight deadline
• A standard and framework established for future surveys

• Provided the charity with crucial intelligence and insight
• Enabled the charity to deliver an evidence-based report for current and potential funders
• Helped the charity continue to refocus efforts in order to meet the changing needs of a diverse client group