Pro Bono OR volunteers bring the power of OR to the third sector


Thanks to the support of Pro Bono OR volunteers, we have started 11 projects so far this year. Here is an overview of the new activity:

The project with In Kind Direct is reviewing and designing improvements to the way the organisation estimates the number of end-users benefiting from its services.

The British Trust for Ornithology is being supported to review and analyse the key business processes of projects’

initiation, prioritisation, estimation and allocation to teams and individuals.

The aim is to show which activities can be improved and to propose

a redesign of the organisation’s system for project and programme management.


One volunteer is providing an analysis of the results from the National Federation of Women’s Institutes’ Count Me In! survey plus advice on future data collection exercises that the organisation want to carry out.

Even The OR Society itself is being supported in two areas of its operations. The Publications Committee had the current reviewer and author demographic of The OR Society journals assessed in line with the Society’s Diversity and Inclusion policies and a report presented back to them. Another volunteer has undertaken a systematic debrief of current marketing team activities with a view to recommending ways to improve work processes.

A team of volunteers from the Department for Transport are analysing how Porchlight’s call centre operates and services are run with a particular focus on improving the triage process.

A pilot workshop is being run for the British Red Cross to explore the scope for improving their Crisis Response service. The aim is to help develop a monthly planning exercise based on a rolling forecast for a horizon of 18 or 24 months.

The project with WECIL (The West of England Centre for Inclusive Living) is investigating the effectiveness of current processes related to how customers contact the organisation and then how they are connected to the person who can best meet their requirements.

The NSPCC is being supported to develop a model or map of the future potential impact of climate change on child abuse and neglect, and if possible use this to assess possible future risk level.

A volunteer is working with Marathon Kids UK to agree the most useful analyses of the data that the organisation holds and producing an automated reporting tool for them.

The project for Refugee Roots will review their current Impact Measurement and Theory of Change to recommend tools to improve data collection from service users.

Would you like to be part of the achievements of the Pro Bono OR scheme? Take a look at our current project opportunities on our blog,

Find out more about volunteering with ProBono OR, www.